Synonymous with Customer service excellence (and setting the pace by using technology, Alfareeda Facilities Management operates a 24/7/365 Helpdesk to provide outstanding emergency and reactive maintenance for Clients.
This FM Helpdesk is staffed by trained and dedicated professionals who first listen intently then respond instantly. Only organized people with an ability to multitask are ever recruited to our Helpdesk. The co-ordinated solutions they offer will be based on extensive experience. They deal with numerous calls per day, answering within 3 rings and responding within a minimum of 30 minutes and a maximum of 2 hours. This prevents your valuable time being wasted.
Whether it’s sending the appropriate multi-skilled engineer, plumber or fabric technician, we have considerable and diverse mobile resources across the UAE to ensure effective results (co-ordinated with the help of our Computer Aided Facilities Management (CAFM) system).
You’ll see these words ring true if you place your trust in our Helpdesk.